What Customer Service Do You Offer?
You are never left on your own. You will have phone numbers of our main office, phone and email of your personal optimization expert in charge of the campaign, as well as emails and cell phone numbers of our CEOs, Michael Wilson and Silvo Frank
As a part of your customer service we:
- Schedule conference calls to discuss progress of the campaign, from technical and financial sides.
- Update you by email on the progress of campaign developments and captured search engine rankings.
- Review overall direction of the relationship, discuss beneficial business initiatives. Sometimes during optimization campaign we spot new keywords or unsaturated markets with low competition. We report beneficial findings to you and discuss the course of action.
- Schedule online meetings using WebEx to demonstrate real time progress of your campaign and our developments regarding your account. You can also see technologies in use and help various stakeholders within your company get a better grasp of search engine marketing [or help persuade them].
Your questions and concerns will always be answered. Any developments that can affect your rankings and bottom line will get undivided attention from our team members and founders, sometimes way past business hours.
“Since I've entered into the realm of SEO with my own website and became a webmaster, I have dealt with some seedy companies. A piece of advice before you spend any money - do your homework. Finding SEO Expert was a breath of fresh air and a blessing for me. The owner actually stayed up late on the phone one night to save me losing my rankings as I was switching my IP address...even though I was doing it through another company. Needless to say when my current contract runs out, I am switching to this company. I find the staff at SEO Expert is always willing to take the time to make me feel as important as their big accounts. If you are looking for a reliable SEO firm, I highly recommend this company.”
- Joe Garcia www.miamicharters.com
During our conversations via phone, email and online meetings you will submit your feedback and keep us updated to ensure you’re satisfied with all angles regarding our service.
No need to talk to layers of customer service and reception people, get who you want, whenever you need it.